How to Cancel, Delete, or Request Privacy Deletion
Separate subscription cancellation, account deletion, and privacy deletion requests.
These actions are related, but they are not always the same:
- Cancel a subscription to stop future billing.
- Delete an account to close the account and remove access.
- Request privacy deletion if you want us to review a request to delete personal data tied to your account.
If you want to cancel billing
Use your billing or account settings page to stop future charges.
If you cannot see a subscription, check that you are signed into the correct account and that the email matches the charge or receipt.
If you want to delete your account
Use the delete option in your profile or settings area.
Deleting the account removes access to that account in SMB.co.
If you want privacy deletion
If you want us to review deletion of personal data, send a request from the email tied to the account and clearly say that you want a privacy deletion review.
If the button is missing
Send us a screenshot and tell us whether you are on mobile or desktop. We can help check the account and next step manually.